Software maintenance is a very broad activity that includes error correction, enhancements of capabilities, deletion of obsolete capabilities, and optimization. Because change is inevitable, mechanisms must be developed for evaluation, controlling and making modifications.
So any work done to change the software after it is in operation is considered to be maintenance work. The purpose is to preserve the value of software over the time. The value can be enhanced by expanding the customer base, meeting additional requirements, becoming easier to use, more efficient and employing newer technology. Maintenance may span for 20 years, whereas development may be 1-2 years.
An integral part of software is the maintenance one, which requires an accurate maintenance plan to be prepared during the software development. It should specify how users will request modifications or report problems. The budget should include resource and cost estimates. A new decision should be addressed for the developing of every new system feature and its quality objectives.
The software maintenance, which can last for 5–6 years (or even decades) after the development process, calls for an effective plan which can address the scope of software maintenance, the tailoring of the post delivery/deployment process, the designation of who will provide maintenance, and an estimate of the life-cycle costs. The selection of proper enforcement of standards is the challenging task right from early stage of software engineering which has not got definite importance by the concerned stakeholders.
Maintenance activities can be categorized into four classes:
Adaptive – modifying the system to cope with changes in the software and online environment
Perfective – implementing new or changed user requirements which concern functional enhancements to the product
Corrective – diagnosing and fixing errors, possibly ones found by users
For custom built project applications, maintenance and support is a time based, additional service, discussed during Back-End Development and is fully customized to the clients needs whether long-term, short-term or as needed. In addition to system monitoring and maintenance, other services can be added including user manual development, personal training, customer service representation and server maintenance.
Regular proactive monitoring and maintenance ensures to keep the application running smoothly and avoid unexpected downtime. Cosedyne preventative measures include various tasks to be performed on a constant basis including diagnosing and fixing errors and security vulnerabilities, enhancing user experience and increasing system speed and efficiency and cross-browser device updates, towards the goal of meeting and exceeding industry standards.
The ability to manage and execute the functionality created within an application onto its fullest is required to achieve success. Onsite or remote training is available in introduction, intermediate and advanced levels to educate appointed staff responsible for the day to day operations of the application. In addition a user manual can be developed as a reference tool for administrators and end-users alike and act as a guide for internal application training.
In addition to being able to communicate with their Codesyne representative through traditional office or direct communication tools such as phone, email and text. Clients have access to an online ticketing system for reporting issues, asking questions or submitting requests and can monitor feedback and track production progress. CSR (customer service representative) services using independent, client branded, communication tools are available to assist and educate end-users.